If your company ships orders to customers, it’s especially important that you have a service provider that offers reliable, economical shipping solutions for your business. Most business owners don’t stop to think how important the shipping company they partner with is to the success of their business.
Think about this. If your company decides to go with a cheap, unreliable shipping company that routinely delivers orders late, damages packages, or loses packages, how do you think customers will respond? They won’t direct their anger at the shipping company; they’ll direct it at your company. And as a result, they’ll stop doing business with you. After all, why would any customer continue to order from your company if they know there’s a good chance there will be complications with receiving their purchase?
On the other hand, think about this. If your company partners with a shipping service provider that offers timely, affordable, reliable services, your business can improve customer satisfaction and reach more customers. That’s right – a good air freight shipping partner can actually help your company do more business.
That’s why it’s so important that you take a step back and grade your current shipping vendor. Are they really the right partner for your business? Or are they holding your company back? Here are a few things you need to look at when rating your shipping company’s performance.
- Timeliness – Does your shipping company deliver packages in a timely manner to customers? Or are your shipments always getting delayed and slow to arrive to customers? Today’s consumer expects fast delivery whenever they place an order online. If your shipping Co can’t offer timely service, you need to partner with a different air freight shipping service provider.
- Safety – Occasionally, packages will get damaged or lost. That’s part of doing business, but if this happens more than just rarely, it’s a sign your shipping company is careless and isn’t treating your packages with the level of respect you deserve. Take your business elsewhere.